I am on the hunt for a new printer. Each time I need to print a document or some labels, I hold my breath and utter a little prayer. I am secretly thinking to myself: Will this be the time my little printer prints it's last words? PLEASE PLEASE PLEASE get this one last document done! Phew....success! As I have mentioned before, living in the country has its benefits and convience isn't necessarily one of them! I an error message that the overflow ink something-or-ruther is full. I can push the reset button a couple of time and make it work, but I know eventually this little game will come to an end...and I will be on the losing team. So I called the manufacturer (this is where rural living comes into play) and they tried to troubleshoot....but (oh what a surprise) this is not something that I can fix on my own and I need to take it to an "authorized repair shop" (again...surprise). Hopefully there will be one in Missoula (30 miles north of me)....but no....Great Falls is the closest! Hmmm, what do I do? Travel the 200 miles to get this fixed? Or replace? Well the choice is obvious.... so now we are on a hunt. I guess I should mention here that the customer service that I received from the manufacturer was good. Even though he was not able to be of great help, he was polite and spoke relatively good English! I give them 4 out of 5 stars!
So, here again, being relatively rural, Missoula does not offer a huge selection for us to choose from.....we have Best Buy and Staples...that's pretty much it (just on a side note...they don't even have Red Lobster or Olive Garden ?!?!?)! First stop: Best Buy. So I find the printer isle....find the models we are looking for. We were in the store for well over 30-40 minutes...NOT ONCE did a sales person come up to us and ask us if we needed any help?! Meanwhile there was a salesperson "busy" at the end of the isle flirting with two pretty little blonde college girls...who I'm sure weren't even the least bit interested in what he was selling...LOL! I was trying to make myself as conspicuous as possible....opening hatches, lifting the printer up....turning it upside down....you would think someone might take interest in what I was doing...NOPE! So out we went....no printer. I refuse to spend my money in a place that does not take interest in their customers! They get a -10 out of 5 stars...SERIOUSLY!
Next Stop: Staples. Total time spent there about 10-15 minutes. Same scenario (minus the blonde bimbos)..lifting, pushing buttons and pretty much doing everything but pick up the printer and throw it on the floor....no service....there were hardly any associates even present in the store. They did have better prices...so I would give them 1 out of 5 stars.
So being somewhat disappointed with our search for printers...especially since we didn't even speak to a single sales associate! We thought we would take a trip Costco. Can you believe that they had a printer we wanted? AND...this is where we came the closest to getting customer service?? COSTCO! The sales associate was busy in the electronics department...and he told us that he would be with us in a minute. Come on, Costco? Really?? Yes...customer service in Costco of all places. Even though we moved on before speaking to the sales associate(being pressed for time), I believe we will be spending our hard earned dollars here of all places for a piece of electronics! They had the best price....and sadly, the best customer service. I give them a 3 out of 5 stars.
With people being extra careful with how and where they spend their money, you would think that companies would kick up their customer service. They would want their associates to be overly friendly....to apporach any and all customers....at the very least, asking them if they have found what they are looking for! I know I will be approaching my Farmer's Market customers differently this year....talking to them more....making suggestions.
SOOO, am I the only one experiencing lousy customer service? Tell me your horror stories! Let me know that I am not alone...you know, misery loves company!! LOL! So share with me!